It is very important for PC-MAC Servicecenter Hellerup to protect your privacy, and we only collect and use your personal data within the frames of Finnish data protection legislation and the EU´s General Data Protection Regulation No. 2016/679 (GDPR), which is included in Finnish legislation. When we use terms like “personal data”, “processing”, “data manager” and “data operator” – we refer to the meaning stated in the data protection legislation.
2. What information, for what purpose and for what reason?
Information about your purchase: When you purchase software products from our website www.pcmac.fi, we process the personal data provided by you in connection with your order, i.e. name, address, e-mail address and telephone number and payment information. We collect and process this data in order to deliver the ordered software products to you, handle returned products and administer your account on our website (if you have chosen to create an account). In addition, we use your personal data to provide support after your purchase should you request this, and to process your assessment of our customer service.
The data processing is carried out partly because it is necessary in order to fulfill our agreement with you and partly because it is necessary to fulfill our legitimate interest in communicating effectively with you and to provide the high-level service we want to deliver to our customers.
Site traffic and analysis, cookies: We collect and analyse information regarding usage, traffic and activity on the website www.pcmac.fi. This includes your IP address, browser type (Google Chrome, Internet Explorer, Microsoft Edge, etc.), operating system (Windows, Linux, etc.), interaction with advertising (e.g., clicks or posts), and visited pages. We us cookies for this. A cookie is a text file saved in your browser when you visit or manoeuvre around the site. Cookies are used to give you a better user experience on the site and they can also be used to provide you with personalised recommendations about products and services.
3. With whom do we share your information?
We collaborate with selected and trusted partners in order to serve you, including: electronic communications partners, storage of our site at an authorised server provider, IT providers, logistics partners, analysis and marketing services, accounting and auditing companies, and payment service providers.
Further, we only share your personal data with third parties if this is required by law, or if we have your explicit consent.
4. Where do we process your information?
Data protection is essential to us and we store your personal data on servers that are securely located within the EU/EEA with strict privacy obligations for the data operators that process your personal data. In exceptional cases, if we use subcontractors in the form of data operators outside the EU/EEA, we ensure that data processing is covered by the same protection as applicable in the EU/EEA, for example through a standard contract approved by the EU Commission or EU-US Privacy Shield.
5. When do we delete your personal data?
Your personal data is linked to your purchases and is usually deleted when it is no longer required in order to respond to your requests and to comply with current accounting laws, including documentation for the correct payment of taxes and VAT to the authorities. We remove or anonymise information about your purchased items after five years from the date of purchase, unless you have created an account under “My Account” and have chosen to save your purchase history there. Anonymisation means deletion of all identifying or potentially identifiable data from the data set that is processed.
Personal data that we process with your consent will be deleted if you revoke your consent.
6. Your rightsUpon request, you are entitled to access the personal data we store or otherwise process about you. You can also ask us to correct incorrect information about you or in some cases to completely delete your personal data. However, if there are significant reasons to continue storing the data, e.g. for documentation purposes in relation to the authorities, we cannot meet a request for deletion.
According to the EU Data Protection Regulation 2016/679 (BRP), you can request to receive your personal data in a structured and common format so that data can be easily transferred to you or another data controller of your choice, so called data portability.
8. Request regarding personal data and contact details
If you wish to delete, change, transfer, restrict or receive the personal data that we process about you, you can send a request via our contact form.