Correct licensing of a software product requires that you are authorised by the software manufacturer’s activation procedure to use the version of the software that has been installed and validated during the installation.

As an additional security, when purchasing software from, you have the benefit of an enhanced installation and activation warranty. This means that you have the right to cancel your purchase and return the software license if you have been unable to successfully complete the software manufacturer’s activation and validation process correctly within 30 days of receipt.

To be covered by the installation and activation warranty, you as a buyer are obliged to notify PC-MAC Servicecenter Hellerup via e-mail or phone, that you have been unable to install and activate the software correctly within 3 days of receipt of the application and, where appropriate, to allow PC-MAC Servicecenter to help you implement the installation and activation of the software via free remote access to your computer.

Should PC-MAC Servicecenter Hellerup fail to install and activate the application, the invoice and purchase will be annulled, provided that you, the buyer, return the product key unused and inactivated. As documentation, you will receive a credit note and your payment will be refunded. In this situation, you, the buyer, are legally obligated to accept a sworn statement to delete the received product key, and you may not under any circumstances try to use it in a different context or disclose it to a third party.

In addition to the above installation and activation warranty, PC-MAC Servicecenter Hellerup provides no further cancellation rights for purchased software licenses, since the registration and activation of the software license with the software manufacturer implicitly means, that the buyer agrees that the product cannot be returned. When the license for a given software product is transferred to the buyer, and registration, product activation and validation with the manufacturer has been accepted and implemented, the right to complain and cancel is annulled, and the buyer is now only coved by the software manufacturer’s warranties and licensing rules. If you would like to try a certain software before purchasing, then basically any software can be downloaded via the manufacturer’s website and tested for free during a trial period.